Disaster! I lost my Nalgene-on-the-go on the go in Sydney airport, so I needed to replace it asap. In amongst the big name outdoor stores on Little Bourke Street is the friendly family-run Pinnacle Outdoors. I had a long discussion with the owner about BPA free and non-BPA free bottles, Nalgene vs Camelback, screw tops and flip tops – and he gave me a discount on my bottle for listening to him! That’s customer service.